I've had a bad experience getting a product lately, and looking for some advice. Specifically:
- how long should I give an indie designer to make good on delivery?
- what should I do if I don't get product in that time?
So the story is like this: I bought a PDF for an indie designer and talked it up so much not only did the group decide to play, but in mid-August three of us all all decided to get books at the same time direct from the designer. Because I was going away one of the other guys dropped the order in. The parcel came quickly, but with only one book inside (not colour like the PDF, but that is probably my fault for missing some details on the site). A query to the designer netted a quick response that it was a mix-up and the other two books would be sent that same day. But they didn't arrive and a couple of emails since haven't even been responded to. The worst bit is its affecting our interest in the game: we're sure to be sitting at the table and someone will say "what's the relevant rule" to which the response will likely be "I would look it up if I had a book".
If this was a big corporation I'd be on the phone long before now giving someone a piece of my mind. But we'd like to be supporters of indie designers, and I can think of heaps of reasons a lone designer is being tardy (illness, overload, life getting in the way, etc). What is reasonable here and what do I do? I don't have phone number to call, just a single email address that we're trying again. The only other option I can think of is to hit some forum in a half assed United breaks guitars
way to try and get some action or at least warn others not to waste their money.
(I'd rather not disclose the designer if possible, because they've made some damn good games and could have missed this for a legitimate reason and this thread is about getting advice. Whisper me if you think you need to know in order to give me advice and I'll think about it.)